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  • Returns and Exchanges: How do I return or exchange merchandise if I live in the continental U.S.?
    Answer: General Product Returns - Continental U.S.     Items may only be returned if they are unused and in their original packaging.  We strongly recommend that you use ...
  • Shipping: Carrier vendor instructions
    Answer: VENDOR INBOUND FREIGHT ROUTING INSTRUCTIONS For Vendors Shipping From All States to New Jersey                         June 2015 DM ...
  • Shipping: Which shipping carriers do you use?
    Answer: Domestic Our primary carrier for Expedited Ground, Premium Guaranteed, 2 Day Express, and 3 Day Guaranteed is UPS. For Alaska, Hawaii, Guam, Virgin Islands, and Puerto Rico, Army ...
  • Shipping: Do you deliver to P.O. Boxes?
    Answer: Domestic Yes, we can ship your order to a Post Office Box. In the United States we will ship your package via USPS.  Please note that Economy ...
  • Shipping: How do I track my order?
    Answer: ...
  • Order Information: Can I change the shipping address after the order is placed?
    Answer: If the order has not yet been processed for shipment, we can modify your order information. Please call our customer service to submit this request ...
  • Using Your Account: What do I do if I forgot my password?
    Answer: 1.) Go to http://www.costumesupercenter.com/memberlogin.html 2.) Enter email address. 3.) Click on "I forgot my password" located just below the password field. 4.) At the next page, answer the ...
  • Company Information: Contact Us
    Answer: We are always here to help our customers if there are any issues with your purchase. If your order was missing an item, an item ...
  • Order Information: Can I place my order by phone?
    Answer: Orders can be placed over the phone 24 hours a day 7 days a week by calling our customer service department at 605-274-0264. In order ...
  • Order Information: Where is my confirmation email?
    Answer: After every order is placed and order is shipped we send out an email. There are times that emails can be deemed spam/junk by your ...
  • Shipping: How do I track my International order?
    Answer: To track you order(s) please select one of the two options below: Registered Members: Your Email Address Password Remember me on this computer. Don’t remember me ...
  • Using Your Account: How do I update my email address ?
    Answer: To update you email address log into your account online and follow the steps below: Sign into you account Click on "Edit Email Settings" Enter in new email ...
  • Shipping: How do I track my order?
    Answer: To track you order(s) please select one of the two options below: Registered Members: Your Email Address Password Remember me on this computer. Don’t remember ...
  • Shipping: What happens if I refuse my package as a Domestic Customer ?
    Answer: Please note that if you refuse your Domestic Order that you will be subject to a $15.00 fee for the return shipment fee. In addition, ...
  • Returns and Exchanges: How do I return or exchange merchandise if I live in the continental U.S.?
    Answer: General Product Returns - Continental U.S. Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days ...
  • Returns and Exchanges: International, Alaska, Hawaii, and US Territories Returns/Exchanges
    Answer: GENERAL PRODUCT RETURNS - OUTSIDE OF THE CONTINENTAL UNITED STATES All orders shipped outside of the continental 48 states, you may still return your order to us for credit, but you are ...
  • Shipping: Shipping Information & Rates
    Answer: *Please note, we are currently only shipping to:   United States Australia Canada France New Zealand United Kingdom U.S. Shipping Rates    Shipping Method Shipping Cost Additional Cost Economy*2-10 Business Days $7.99 FLAT RATE   Expedited1-7 Business Days $9.99 Minimum $0.99 ...
  • Using Your Account: How do I sign in?
    Answer: 1.) Click on "Sign In" which is located at the very top of our home page, or click here. 2.) Enter your email address and password. 3.) ...
  • Using Your Account: Update Email Address
    Answer: To update you email address log into your account online and follow the steps below: Sign into you account Click on "Edit Email Settings" ...
  • Returns and Exchanges: What happens if my order is returned to sender?
    Answer: When a order is placed and shipped, if the carrier returns the order due to an undeliverable address or customer refusal the order is subject ...

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